Hostel Night Worker (12hr Waking Nights)

Job Description

Post: Hostel Night Worker

Location: Loughborough

Hours of duty: 20.00 - 08.00 (48 hours per week - Waking Hours) on a 4 on 4 off rotating shift pattern

Salary: £23,980.50 per annum

To apply for this role please send a CV and cover letter to clearly demonstrating your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages

About Falcon Support Services

Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe, secure accommodation in a positive learning environment. Our staff work alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

We believe that “where you are today does not define your tomorrow” and this is true in relation to our service users that use our service, our staff and our charity as a whole which has increased its bed spaces by 1200% in just 17 years, and now provides a whole spectrum of services for our service users journey; from rough sleeping to supported housing, move-on accommodation, and independence. Our approach is to never give up on inspiring change in vulnerable people

About You:

In this varied role, you will inspire and motivate service users to make positive choices and change their lives. You will provide informal support and recreational activities to our service users either one to one or in a group setting. As an assistant, you will support other team members in fulfilling their roles.

You must have a true passion and empathy for working with our service users along with a dedication to Falcon Support Services values and performance standards. You’ll really impress us with your ability to build relationships with service users and engage them in positive activities. You will be dedicated, positive, and proactive in your approach to work.

The role

The role is challenging and rewarding, and we know that you will thrive here, with opportunities to learn, grow, and develop within Falcon Support Services.In this varied role, you will provide overnight waking cover to Falcon Support Services supported accommodation projects supporting vulnerable adults who may be experiencing a range of problems such as:

  • Homelessness
  • Substance Misuse
  • Mental Health
  • Fleeing domestic violence
  • Ex offending

You will provide support and security service to residents and visitors including controlling access to the building and answering telephone calls, monitoring CCTV to identify any incidents and taking prompt and appropriate action. Undertaking frequent and regular patrols of the building to identify any antisocial behaviour (e.g. noise levels) and take appropriate action, as required.

You’ll really impress us with your ability to respond appropriately to any situation that arises during your shift, use your initiative and stay calm in an event of an emergency. Other responsibilities include providing clear and accurate records as well as actively engaging with residents and providing them with support and assistance during the night where required.

You must have a genuine interest in helping vulnerable people to make changes in their lives and an understanding of the types of issues that affect people that are homeless as well as a dedication to Falcon Support Services values and performance standards.

Falcon Support Services are prepared to train and support people who do not have relevant skills and experience but do have the right values, behaviours and attitudes.

Objectives of the post:

  • To maintain and protect the security and safety of the premises.
  • To control access to the premises and provide concierge services to residents, building users, and staff in a professional and friendly manner.

Main duties and responsibilities

  • To maintain a visible presence in and around the supported accommodation project.
  • To provide professional, secure and friendly front of house access control service and reception service.
  • To be first point of call when dealing with emergencies; e.g. fire, medical, police, etc. and to manage such emergencies appropriately including liaising with the police and other agencies to prevent damage to the premises.
  • Maintaining manual and computerized records and monitoring CCTV systems.
  • Reporting breaches of security and damage to the fabric of the building to the appropriate authority and staff and calling ‘approved’ contractors to cover emergency repairs to maintain security and safety of the building where required.
  • Reporting and logging issues relating to the personal security, welfare and safety of residents appropriately.
  • Answering telephone calls, transferring callers and taking messages as required.
  • Ensuring the property is clean and tidy and carrying out inspections to the communal parts of the building.
  • To take responsibility for completing all requirements within a timeframe as directed by the Accommodation Manager.
  • To ensure that all required checklists, in particular health and safety ones, are completed for all duties.
  • To take responsibility for continuous improvement in service delivery and working practices.
  • To implement and adhere to Falcon Support Services policies and procedures as well as any specific local procedures.
  • To develop team spirit and co-operative working across staff team.
  • To undertake any additional tasks and/or duties as deemed necessary in order to meet the requirements of funders, partner agencies or any other such organisations.


  • To undertake any such additional duties that are reasonably commensurate with the level of this post.
  • To undertake/attend any training and/or meetings as required by the job role.
  • To promote a positive image of Falcon Support Services, working as part of an integrated team.
  • Ensure all aspects of the Equality and Diversity and Health and Safety policies are implemented effectively.
  • Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
  • Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a DBS check.
  • To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
  • All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
  • This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in-service requirements. Any changes will be discussed fully with the jobholder.

Candidate Profile

We are seeking enthusiastic individuals that are extremely self-motivated and possess a “can do” attitude.

You will be required to demonstrate through your application how you meet the requirements of the role in the following areas:

  • Time management and organizational skills
  • Some knowledge around issues of facing homelessness
  • Your motivation in learning new skills and experiences
  • A passion for wanting to work with vulnerable adults
  • How you seek ways to continuously improve your skills and knowledge.
  • Ho you can adapt to changing situations and your personal reliance
  • Any experience of working within or being part of a team
  • Your drive and determination to succeed

What you can expect to get out of the role

  • A sense of achievement and purpose
  • A satisfying and rewarding role in helping others
  • A full induction and training package

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Falcon Support Services is a Registered Charity

Charity number: 1103101. Company number: 04177320