Post Title: Maintenance operative.

Hours of duty:20hrs (Days/times negotiable)                                                    

Rate of pay: £8.89 per hour plus travel expenses       

Department: Housing management

Responsible to: Health and Safety Manager


  • To provide efficient and effective maintenance support to the organisation across ALL sites
  • To observe safe working practices in carrying out the required duties and ensure that instructions specified by technical consultants, contractors and manufacturers are adhered to.
  • To ensure the removal and correct disposal of refuse and larger items


  • To maintain lighting systems replacing where necessary minor parts such as tubes, bulbs, fuses starters and diffusers, in accordance with safe working practices.
  • To arrange to clear blockages, remove foreign matter from sinks, toilets, drains, kitchen grease traps etc. and clean up spillages as required.
  • To ensure that gullies, drains etc. are kept free from debris and that the buildings and grounds are litter free.
  • To be responsible for ensuring clear and safe pedestrian access to all public accessible buildings particularly in adverse weather conditions (e.g. clearing snow, gritting etc.
  • To dispose of waste materials in a safe, hygienic manner ensuring that it is available for collection as required.
  • To undertake porterage tasks as required including setting up and clearing away furniture.
  • To undertake handypersons duties as directed by the management team, as outlined below:
  • Painting and Decorating – as required
  • Joinery- First line maintenance of fixtures and fittings, examples: tightening screws on window hinges, maintenance on door handles, minor repairs as a temporary measure after break-ins, vandalism, etc.
  • Basic plumbing duties
  • Internal Glazing – Remedial action after break-ins, for example, boarding up of broken windows.
  • Repairs- plastering and filling holes.
  • Repair/make as new window frames as required.
  • Ensure the company van is roadworthy and all tax and insurance are up to date.
  • Collect and deliver donated furniture as requested.
  • Ensure an up to date inventory of the furniture in the lock-up.
  • Small construction work as agreed with your line manager.
  • To monitor stock levels of consumable items such as grit, light, bulbs/tubes, locks and arrange to replenish supplies in accordance with current procedures.
  • To maintain appropriate records including maintenance jobs, health and safety checks, and fire checks as required.
  • To report emergencies in the case of faults with gas, electric and water supply to the relevant Project Manager, or where not immediately available regular contractors, and report minor faults on-site to the relevant Project Manager.
  • To attend to, where necessary, personnel visiting the site such as contractors.
  • To carry out grass cutting and some grounds maintenance where necessary.
  • To comply with the requirements of Health and Safety, other relevant legislation and Falcon Support Services policies and carry out weekly fire alarm tests and assist with evacuation procedures.
  • To understand and comply with Falcon Support Services equal opportunities policy.
  • To take responsibility for completing all requirements within a timeframe as directed by the Health and Safety Manager and/or Accommodation Manager.
  • To ensure that all required checklists are completed for all duties.
  • To take responsibility for continuous improvement in service delivery and working practices.
  • To implement and adhere to Falcon Support Services policies and procedures as well as any specific local procedures.
  • To develop team spirit and co-operative working across staff team.
  • To undertake any additional tasks and/or duties as deemed necessary in order to meet the requirements of funders, partner agencies or any other such organisations.



  • To undertake any such additional duties that are reasonably commensurate with the level of this post.
  • To work shifts in accordance with the established rota. (Bank Holidays and weekends are included in rota)
  • To undertake/attend any training and/or meetings as required by the job role.
  • To promote a positive image of the Falcon Support Services and the service, working as part of an integrated team.
  • Ensure all aspects of the Group Equality and Diversity and Health and Safety policies are implemented effectively.
  • Every employee has a responsibility to ensure that their work complies with the
  • Financial Regulations of the charity.
  • Due to the nature of work, this post is exempt from the Rehabilitation of Offenders
  • Act 1974 and will, therefore, require you to disclose all criminal convictions and comply with a Criminal Records Bureau check.
  • To develop Falcon Support Services commitment to equal opportunities and to promote nondiscriminatory practices in all aspects of work undertaken.
  • All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
  • This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in-service requirements. Any changes will be discussed fully with the jobholder.

The applicant must hold a clean valid driving license and have a van for work purposes, ensuring the van is roadworthy and all tax and insurance is up to date.

The role is challenging and rewarding, and we know that you will thrive here, with opportunities to learn, grow and develop within Falcon Support Services.

You will be impressed with our rewards and benefits package which includes:

  • Group Personal Pension Plan with Royal London with contributions of up to 3% paid by Falcon Support Services providing the employee contributes the same
  • 28 days annual leave (pro-rata) inclusive of bank holidays
  • an additional 5 days of annual leave after 5 years of service
  • Mileage paid at 45p per mile
  • Childcare vouchers
  • Comprehensive Employee Assistance Package
  • An understanding family-friendly employer that enable you to attend the important appointments in your life, be it your child’s school play, sports days or your partner’s graduation.

So, if you want to work for an award-winning organisation that is innovative in developing good practice models of supported housing and community projects for vulnerable people… join us at Falcon Support Services.

To apply please request or download an application pack below: 


This post requires the applicant to undertake an enhanced DBS check.