Community Manager

Job Description

Position Title: Community Manager

Location: Hinckley

Hours of duty: 37 hours per week Monday to Friday

Salary: £15.77 per hour

Contract Type: Fixed Term until 31.03.27

To apply for this role please send a CV and a covering letter to Please make sure your cover letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages

About us:

Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.

About You:

To run the daily operations of the Drop In ensuring services are delivered efficiently ensuring we provide high quality support to vulnerable members of the community through Support Work and to utilizing community resources and working in partnership with external agencies to maximize service delivery.

Role Purpose:

The service addresses immediate needs and moves people from being at a ‘pre-engagement’ stage to ‘engagement’ using an informal key working approach. Our service is prevention focused, based on meeting service users’ needs with no time restraints and genuinely enables access to all.

The Drop In’s are an open access service with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advise, support and opportunities to create a better everyday life.

Main responsibilities:

  • To manage all drop ins in Hinckley and occasionally Loughborough
  • · To keep a record of venues and contacts
  • You will complete and present monitoring reports to share with the Senior Management Team, Board of Trustees, partners, funding bodies and commissioners.
  • You will deliver excellent community services ensuring the service meets the local community needs and is open access, removing barriers to support.
  • You will ensure the delivery of person-centred support to those in need within the community, using the Trauma Informed Care and Psychologically Informed Environment principles.
  • You will have a real passion for leading services, motivating, supervising and coaching your team. You will participate in recruitment, retention, identifying training requirements and staffing rotas for community projects.
  • To effectively work with a range of multi-disciplinary partners, support providers and funders in both the statutory and voluntary sector and attend forums and networking meetings where deemed appropriate
  • To work co-operatively with other members of the team including volunteers, constructively contributing to team meetings, and assisting with the smooth running of the service.
  • Liaise with the Volunteer Coordinator, ensuring you both have a good understanding of who, where and when volunteers are working


  • To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services and/or any other agency.
  • To effectively use IT systems to maintain precise and accurate documentation in line with Falcon Support Services procedures, including client files and entries into the program databases/risk logs.

To be responsible for the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.

Compliance / Health and Safety

To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.

Report concerns appropriately, such as adult and child safeguarding issues and substantial risk.

To ensure that all required documentation is completed and actioned for new clients moving into the project in particular housing benefit applications/risk assessments/ needs assessments

Knowledge, Experience & Skills:

  • Ability to work in a customer care and quality focused manner
  • Effective time management and organisational skills
  • Good literacy, numeracy and IT skills
  • Ability to caseload and prioritise conflicting demands
  • Experience in working and engaging as part of a team
  • High level communication and interpersonal skills, including the ability to initiate conversation with people from diverse backgrounds
  • An ability to share knowledge, skills, and experiences with others

Mandatory Requirements:

  • Must be over the age of 18
  • Willingness to undergo a satisfactory enhanced DBS check
  • Have access to a vehicle for business purposes
  • Hold a valid driving licence
  • Have business car insurance

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Falcon Support Services is a Registered Charity

Charity number: 1103101. Company number: 04177320