Accomodation Manager

Job Description

Position: Accommodation Manager

Location: Hinckley, with occasional travel to Loughborough as required

Hours of duty: 37 hours over 5 days (Monday – Friday)

Salary: £15.40 – £16.60 per hour (dependent on experience)

Contract: Permanent, full-time

To apply for this role please send a CV and a covering letter to Please make sure your cover letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.

About us:

Falcon Support Services is a Leicestershire charity that has been operating for over 20 years, offering supported accommodation, community projects, recovery services and health initiatives to those that are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

We have a flexible approach to working with the most vulnerable in the community giving every person every chance to succeed believing that 'where you are today does not define your tomorrow'.

Role Purpose:

You would join the charity at an exciting time of expansion. This is a new position for a new contract and service for Hinckley and Bosworth Council, to meet the needs of those experiencing homelessness.

You will lead in the development of this new service, a 15-bed hostel with the view to increase towards 20, replicating the award winning service of the Falcon Centre, one of our more established projects in Loughborough.

You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.

Main Responsibilities:

Service Delivery

  • Operational delivery of person-centred temporary supported accommodation to those with complex needs, using the Trauma Informed Care and Psychologically Informed Environment principles. Making sure all support and risk management plans and records are accurately up to date.
  • You will achieve excellent housing management ensuring the service has a maximisation of occupancy levels, through operating a successful allocations policy, assessment process, waiting list operation, minimisation of voids, reducing abandonments and evictions.
  • Monitoring behaviour of residents and addressing issues if required, in line with our Policies and Procedures
  • Achieve service targets and key performance indicators in line with Falcon Support Services mission, strategic aims, values and quality assurance framework.
  • Contract management through regular monitoring meetings and reporting structures, with potential quality audits.
  • You will have regular liaison and consultation with service users promoting service user involvement, co-design and co-production, valuing the unique insight those with lived experience can provide.
  • Addressing resident queries and complaints.
  • You will sustain existing and develop further networks and partnerships, promoting collaboration through attendance at event, forums, joint working agreements and service level agreements as required.
  • You will identify gaps and improvements in provision and implement strategic actions along with the senior management team to improve the service, ensuring that the housing solutions available are appropriate to all our service users.
  • You will complete and present monitoring reports to share with the Senior Management Team, Board of Trustees, partners, funding bodies and commissioners.

Compliance/Health & Safety

  • To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.
  • You will have a real passion for leading services, motivating, supervising and coaching your team within HR law and Falcon’s practices. You will participate in recruitment, retention, identifying training requirements and staffing rotas in accommodation projects.
  • The maintenance of the good fabric of the accommodation including the physical building, furnishings, servicing and equipment.
  • Ensuring compliance of the accommodation, working with the Facilities and Compliance Manager to ensure thorough Health and Safety practices, legislation and relevant guidance are followed. This include, but are not limited to, fire evacuations, PEEPs, room checks, building checks, risk assessments.
  • All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
  • Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks. Report concerns appropriately, such as Safeguarding issues and substantial risk.
  • Ensure all records relating to the service are maintained, up to date and accurate in line with Data Protection and GDPR requirements.
  • To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.


  • You will manage all the service resources effectively, including financial and housing management responsibilities, with a good understanding of the regulatory and financial environment within which accommodation-based support operates.
  • You will monitor and manage the team's expenditure to ensure money is managed effectively in line with the charities procurement policy.
  • Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
  • Involvement with our active Fundraising and Communication Team to secure the sustainability of our services.


  • Work co-operatively with other members of the team, constructively contributing to team meetings, covering office duty and assisting with the smooth running of the service
  • Show willingness to assist and cover for colleagues when they are absent
  • Mentor and support students and/or volunteers in the service
  • To effectively work with a range of multi-disciplinary partners, support providers and funders in both the statutory and voluntary sector.
  • Develop team spirit and co-operative working across all teams, internal and external.
  • To engage in regular supervision and reflective practice.

This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to consider changes and developments in service requirements. Any changes will be discussed fully with the jobholder.

Person Specification

  • Experience, knowledge and understanding of supported housing
  • Management and delivery of high-quality housing management including Housing Benefit
  • Strong administrative skills and attention to detail
  • Ability to multi-task and prioritise workloads effectively in a fast paced environment
  • Understanding of a psychologically informed environment
  • Strong problem-solving skills with the ability to handle resident issues professionally
  • Performance manage a team to achieve top quality performance
  • Ability to work independently as well as collaborate with a team
  • Able to work collaboratively and communicate at all levels
  • Negotiation, project management and budgetary skills

Mandatory Requirements

  • Must be over the age of 18
  • Willingness to undergo a satisfactory enhanced DBS check.
  • Have a clean UK driving licence, and a car for work purposes.
  • Have or be willing to obtain Business car insurance

Key Dates:

  • Closing date: 2nd June,
  • Interview date: 17th June 2024,
  • Training week, if successful: 8th or 22nd July.

Please note: there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

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Falcon Support Services is a Registered Charity

Charity number: 1103101. Company number: 04177320