Homelessness Project Worker

Job Description

Position Title: Homelessness Project Worker

Location: Hinckley

Hours of duty: 37 hours rota basis Monday – Friday between the hours of 8am- 8pm

Salary: £12.00-12.60 per hour

To apply for this role please send a CV and a covering letter to charlotte.smith@falconsupportservices.org.uk Please make sure your cover letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages

Role Purpose:

The role is challenging and rewarding with opportunities to learn, grow, and develop within Falcon Support Services. In this varied role, you will:

  • To provide high quality accommodation, housing management and support to homeless people.
  • Empower clients to make positive changes and informed choices in moving towards independent living.
  • Assess everyone’s, support needs and work with them on a mutually agreed support plan/programme to achieve positive outcomes.
  • Work in partnership with other agencies to maximise service delivery.

You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.

Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.

Main Responsibilities:

  • Perform initial interviews of clients seeking admission and ensure Risk Assessments and Need Assessments are completed, regularly updated and accurate at all times.
  • Manage a caseload and work with clients to:
  • Apply for eligible benefits including Housing/Council Tax Benefits/Universal Credit
  • Ensure clients continue to be in receipt of benefits where applicable.
  • Provide information and assist clients to manage their accommodation by monitoring and responding to rent arrears and collection of weekly personal charge/service charge.
  • Assist people to reduce rent arrears should they occur.
  • Ensure applications are completed for the housing register are completed as soon as the client is eligible.
  • Provide appropriate advice on current applications for homeless assistance, council accommodation and housing association accommodation.
  • Ensure that the terms of license/tenancy agreements are adhered to.
  • Deal with any nuisance issues including reducing anti-social behaviour and mediation between volatile residents
  • Address any breaches through appropriate interventions.
  • Encourage, promote, and provide service user involvement in education, training, employment and volunteering.
  • Teaching skills such as independent living skills, cooking, cleaning, basic DIY
  • Teaching residents to be a good neighbour and integrate into their community, embracing opportunities for learning.
  • Work with the Emotional and Wellbeing Team, the Employability Coach, the Trainer and the Peer Mentors to ensure clients participate and take advantage of all activities provided.
  • Explore and promote all community assets ready for move on.
  • Refer to external support agencies to ensure coordinated support ready for move on
  • Assist with the daily operations of the project ensuring services are delivered efficiently and in a psychologically and trauma informed way.
  • Communicate effectively and appropriately with clients, staff, other organisations and members of the public using and/or working with Falcon Support Services.
  • Work in collaboration with partnership agencies and housing providers, building relationships with the community.
  • Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks. Report concerns appropriately, such as adult and child safeguarding issues and substantial risk.
  • Control and recording access to and from the building, following the booking in and welcoming procedures.
  • Complete relevant monitoring for the service,
  • Be alert to the health and wellbeing of all clients, reporting any concerns to the Project Manager.
  • Ensure that routine inspection of the property and premises are carried out. Including, but not limited to; building checks, fire checks, room checks.
  • Report any repairs and/or damages, working with the maintenance team and contractors to facilitate.
  • Be responsible for the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.
  • Undertake/attend any training and/or meetings as required by the job role.
  • Promote a positive image of Falcon Support Services, working as part of an integrated team.


  • Respond to telephone enquiries, correspondence, and callers to the service
  • To generate monthly performance reports and statistical information for key performance indicators (KPIs).
  • To effectively use IT systems to maintain precise and accurate documentation of case management services, including client files and entries into the program databases/risk logs.
  • To ensure that all support plan actions, and risk assessments / risk management plans are completed and up to date, and then reviewed as per policy.

To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services and/or any other agency.

To ensure that all required documentation is completed and actioned for new clients moving into the project in particular housing benefit applications/risk assessments/needs assessments.

Compliance / Health & Safety

  • To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.
  • Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
  • Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a Disclosure and Barring Service Check.
  • To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
  • All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.


  • Work co-operatively with other members of the team, constructively contributing to team meetings, covering office duty and assisting with the smooth running of the service
  • Show willingness to assist and cover for colleagues when they are absent
  • Mentor and support students and/or volunteers in the service
  • To effectively work with a range of multi-disciplinary partners, support providers and funders in both the statutory and voluntary sector.
  • Develop team spirit and co-operative working across all teams, internal and external.
  • To engage in regular supervision and reflective practice.

This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post, such additional duties may be undertaken which are reasonably commensurate with the level of post. It will be reviewed periodically to consider changes and developments in service requirements. Any changes will be discussed fully with the jobholder.

Knowledge, Experience & Skills:

  • Experience of working with the homeless and/or vulnerable client groups within a supported housing/hostel setting
  • Experience of empowering individuals to make informed choices/positive change
  • Experience of completing support plans, risk & needs assessments
  • Ability to work in a customer care and quality focused manner
  • Ability to deal with difficult situations, aggressive behaviours, and handle conflict appropriately
  • Excellent communication skills
  • Effective time management and organisational skills
  • Good literacy, numeracy and IT skills
  • Ability to generate reports and statistical information
  • Ability to caseload and prioritise conflicting demands
  • Experience in working and engaging as part of a team
  • Be physically able to respond quickly and effectively in emergency situations
  • The ability to undertake general housekeeping tasks in line with job description
  • The ability to understand the needs of people from diverse, cultural, social and racial backgrounds.
  • Understand the needs of people who have drug, alcohol, behavioural or mental health issues
  • A strong and demonstratable commitment to promoting Falcon Support Services approach to equality and diversity in all work undertaken
  • Knowledge of current housing/welfare benefits


  • Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.

Mandatory Requirements:

  • Must be over the age of 18
  • Willingness to undergo a satisfactory enhanced DBS check
  • Have access to a vehicle for business purposes
  • Hold a valid driving licence
  • Have business car insurance

Key Dates:

  • Closing date: 2nd June,
  • Interview date: 17th June 2024,
  • Training week, if successful: 8th or 22nd July.

Person Specification




Experience of working with the homeless and/or vulnerable client groups within a supported housing/hostel setting


Experience of empowering individuals to make informed choices/positive changes in their lives and to move towards independent living


Experience of completing support plans, risk assessments and needs assessments and identify appropriate support agencies


IT literate in Microsoft Office Packages (Word, Excel, Outlook),Internet


Excellent verbal, written and communication skills


Ability to deal with difficult/crisis/conflict situations


Knowledge of current housing/welfare benefits


Numeracy skills sufficient to calculate necessary benefits, rent payments


Ability to manage caseload and meet a range of conflicting demands


Experience in working and engaging as part of a team.


A strong and demonstrable commitment to promoting Falcon Support Services approach to equality and diversity in all work undertaken.


Local services/agencies knowledge

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Falcon Support Services is a Registered Charity

Charity number: 1103101. Company number: 04177320