POST TITLE: Multi-Site Support Worker

DEPARTMENT: Housing & Support

LOCATION: Across all projects where cover is required

CONTRACT TYPE: Fixed Terms for 6 Months with a possible extension

HOURS OF DUTY: 30 flexible hours per week

RESPONSIBLE TO: Project Managers

RATE OF PAY: £9.32 per hour


The candidate will need to be flexible to pick up shifts across all projects which all have different working patterns.

 Some examples include.

  • 20:00 – 08:00 Waking Nights
  • 17:00 – 23:00 Waking and 23:00 – 08:00 Sleeping.
  • 09:00 – 17:00 Waking

The candidate will be guaranteed a minimum of 30 hours per week but will also be able to pick up additional shifts.

To apply for this role please send a CV and covering letter. Please make sure your covering letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.

About Falcon Support Services

Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe, secure accommodation in a positive learning environment. Our staff work alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

We believe that “where you are today does not define your tomorrow” and this is true in relation to our service users that use our service, our staff and our charity as a whole which has increased its bed spaces by 1200% in just 17 years, and now provides a whole spectrum of services for our service users journey; from rough sleeping to supported housing, move-on accommodation, and independence. Our approach is to never give up on inspiring change in vulnerable people

About You:

In this varied role, you will inspire and motivate service users to make positive choices and change their lives. You will provide informal support and recreational activities to our service users either one to one or in a group setting. As an assistant, you will support other team members in fulfilling their roles.

You must have a true passion and empathy for working with our service users along with a dedication to Falcon Support Services values and performance standards. You’ll really impress us with your ability to build relationships with service users and engage them in positive activities. You will be dedicated, positive, and pro-active in your approach to work.

The role is challenging and rewarding, and we know that you will thrive here, with opportunities to learn, grow, and develop within Falcon Support Services.


To provide high quality accommodation, housing management and support to homeless people.

To empower clients to make positive changes and informed choices in moving towards independent living.

To assess client’s, support needs and work with them on a mutually agreed support plan/programme to achieve positive outcomes.

To work in partnership with other agencies to maximise service delivery.


To assist with the daily operations of the project ensuring services are delivered efficiently.

Where appropriate, to perform initial interviews of clients seeking admission and ensure initial Risk Assessments and Need Assessments are completed and accurate.

To ensure that all required documentation is completed and actioned for new clients moving into the project in particular housing benefit applications/risk assessments/needs assessments.

To manage a caseload and work with clients to develop their support plans. This will include liaising with outside agencies for the benefit of the client.

To effectively use IT systems to maintain precise and accurate documentation of case management services, including client files and entries into the program databases/risk logs.

To ensure that all support plan actions, and risk assessments / risk management plans are completed and up to date, and then reviewed monthly at staff 1-2-1’s.

To provide appropriate advice on current applications for homeless assistance, council accommodation and housing association accommodation.

To appropriately liaise with and signpost to housing, other providers and other agencies and document partnership working activities.

To communicate effectively and appropriately with clients, staff, other organisations and members of the public using and/or working with Falcon Support Services. 

To encourage, promote, and provide service user involvement in education, training and employment and volunteering.

To be continuously aware of any risks presented by the working environment and act in a way to minimise these risks. Report concerns appropriately, such as adult and child safeguarding issues and substantial risk.

 As a member of the team, to engage with the management of the project, where necessary, including:

  • controlling and recording access to and from the site
  • following the booking in and welcoming procedures
  • completing relevant monitoring for the service
  • responding to telephone enquiries, correspondence and callers to the service
  • To ensure that routine inspection of the premises are carried out and to report any damages and/or repairs to the Project Manager or Maintenance.
  • To be alert to the health and well being of all clients, reporting any concerns to the Project Manager
  • Monitoring and responding to rent arrears.
  • Collection of weekly personal charge/service charge/arrears
  • Administration Duties

To ensure that the terms of license/tenancy agreements and the Resident’s Rights and Responsibilities are adhered to, and address any problems arising from this requirement.

To work co-operatively with other members of the team, constructively contributing to team meetings, covering office duties and assisting with the smooth running of the service

To assist and cover for colleagues when they are absent.

Mentor and support students and/or volunteers in the service

To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services and/or any other agency.

To work within Falcon Support Services policies and procedures, as well as any local procedures or procedure relating to partnership agencies.

To undertake any additional tasks and/or duties as deemed necessary in order to meet the requirements of funders, partner agencies or any other such organisations.


To develop team spirit and co-operative working across all teams, internal and external.

To undertake any such additional duties that are reasonably commensurate with the level of this post.

To promote a positive image of Falcon Support Services, working as part of an integrated team.

Ensure all aspects of Equality and Diversity and Health and Safety policies are implemented effectively.

Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a Disclosure and Barring Service Check.

All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.

This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in service requirements. Any changes will be discussed fully with the jobholder.