About Falcon Support Services

Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe, secure accommodation in a positive learning environment. Our staff work alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

We believe that “where you are today does not define your tomorrow” and this is true in relation to our service users that use our service, our staff and our charity as a whole which has increased its bed spaces by 1200% in just 17 years, and now provides a whole spectrum of services for our service users journey; from rough sleeping to supported housing, move-on accommodation, and independence. Our approach is to never give up on inspiring change in vulnerable people

About You:

In this varied role, you will inspire and motivate service users to make positive choices and change their lives.

You must have a true passion and empathy for working with our service users along with a dedication to Falcon Support Services values and performance standards. You’ll really impress us with your ability to build relationships with service users and engage them. You will be dedicated, positive, and pro-active in your approach to work.

The role is challenging and rewarding, and we know that you will thrive here, with opportunities to learn, grow, and develop within Falcon Support Services

To apply for this role please send a CV and covering letter to [email protected]. Please make sure your covering letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.

Senior Support Worker

Post Title:            Senior Support Worker

Location:              Rapid Rehousing – Loughborough LE11 1GG

Contract Type:     Fixed Term until 31st March 2022

Hours of duty:      37.5 hours per week / Monday – Friday 09.00 – 17.00 with a 30-minute unpaid break

Salary:                  £10.80 per hour


  • To make a positive difference to people’s lives, by ensuring the smooth running and delivery of high-quality accommodation projects, housing management and housing related support to homeless people with complex needs in accordance with internal and external quality standards and relevant social policy.


  • To have line management responsibility, monitoring staff performance, including coaching and training staff throughout regular supervision and meetings.



Housing Management and Support

  • To assist with the daily operations of the project ensuring services are delivered efficiently.


  • To take lead responsibility for specific tasks/projects to ensure efficient service delivery as directed by the Project Manager.

Tasks may include:

  • Monitoring and collection of Service Charge and Housing Benefit payments

  • Dealing with breaches of the License Agreement

  • Dealing effectively with complaints

  • Ensuring adequate staffing of accommodation projects


To take a lead on:

  • To assist in ensuring that the service has a maximization of occupancy levels and a minimization of voids by receiving internal referrals from Falcon Support Services projects.

  • Ensuring initial Risk Assessments and Needs Assessment are completed and accurate.

  • Ensure correct implementation and monitoring of personalised Support Plans to achieve positive outcomes and appropriate timely move on’s into independent living.


  • To communicate effectively and appropriately with clients, staff, other organisations and members of the public using and/or working with Falcon Support Services


  • To ensure that the terms of License Agreements are adhered to, and address any problems arising from this requirement. Making sure Support Initiatives are put into place and monitored to prevent evictions.


  • To work within Falcon Support Services policies and procedures, as well as any local procedures or procedure relating to partnership agencies.


  • To effectively work with a range of multi-agency partners, support providers and funders in both the statutory and voluntary sector.


  • Where appropriate, to perform initial interview of clients seeking admission and ensure initial Risk Assessments and Need Assessments are completed and accurate.


  • To ensure the health and safety, security and maintenance of the project.


  • Reporting and signing off maintenance jobs
  • Liaising with contractors
  • Ensuring Health and Safety checks are completed, including: Building Checks, Fire Checks and Water Temperature checks


  • To work in partnership and liaise with and signpost to housing, benefits, and other agencies and document partnership working activities to maximise service delivery.


  • Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks


  • To be alert to the health and well-being of all clients, reporting any concerns to the Project Manager and/or appropriate agencies


  • Report concerns appropriately, such as adult and child safeguarding issues and substantial risk.



  • To provide leadership and support to staff members, motivating them and boosting team morale


  • To have line management responsibility, monitoring staff performance, including coaching and training staff throughout regular supervision/appraisals and meetings.


  • Mentor and support students and/or volunteers in the service.


  • To work co-operatively with other members of the team, constructively contributing to team meetings, covering office duty and assisting with the smooth running of the service showing willingness to assist and cover for colleagues when they are absent.


  • To participate in the on call rota and ensure that on-call arrangements are effective, monitored and meet the needs of the service.



  • Monitor, develop, improve and manage staff rotas to ensure the needs of the service are met efficiently and effectively. Ensuring that staffing levels are maintained to meet the organisational and operational objectives of the service at all times.


  • To monitor and respond to arrears of current and previous clients. Issuing rent letters and aiding the successful collection of service charge/rents.


  • To ensure that all required documentation for Housing Benefit is completed and actioned for clients moving in and out of the project. Assisting in applying for eligible benefits including Housing/Council Tax benefit, reducing deductions and appeals.


  • To respond to, monitor and report on complaints received in line with the Complaints Policy.


  • To effectively use IT systems and personal files to record precise and accurate documentation and input information relevant to each individual client and to ensure this information is accurate and up to date.


  • To complete and provide any documentation, reports, statistical information and any other information required by Falcon Support Services and/or any other agency.


  • To assist in the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.


  • To undertake any additional tasks and/or duties as deemed necessary in order to meet the requirements of funders, partner agencies or any other such organisations.


  • To develop team spirit and co-operative working across all teams, internal and external.


  • To undertake any such additional duties that are reasonably commensurate with the level of this post.


  • To work shifts and be on call in accordance with the established rota


  • To undertake/attend any training and/or meetings as required by the job role.


  • To promote a positive image of the Falcon Support Services and the service, working as part of an integrated team.


  • Ensure all aspects of the Group Equality and Diversity and Health and Safety policies are implemented effectively.


  • Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.


  • Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a Criminal Records Bureau check.


  • To develop Falcon Support Services commitment to equal opportunities and to promote nondiscriminatory project practices in all aspects of work undertaken.


  • All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.


  • This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in service requirements. Any changes will be discussed fully with the jobholder.