Title of PostDrop-in Satellite Support Assistant

Hours of Work13 hours biweekly (3 hours per drop-in session)


  • SYSTON: Tuesdays - 10.30 – 14.30 (Inc. 30 minutes either side traveling time)
  • COALVILLE Wednesdays - 10.30 – 14.30 (Inc. 30 minutes either side traveling time)


  • HINCKLEY Wednesdays - 09.00 – 14.00 (Inc. 60 minutes either side traveling time)

Rate of Pay£8.38 per hour plus expenses of 45p per mile

Background information

The Drop-In is a Day Centre with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advice, support and opportunities to create a better everyday life.

As a coordinator, you will set up and run Drop-In Satellite services across Leicestershire, with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advice, support and opportunities to create a better everyday life. The service addresses immediate needs and moves people from being at a ‘pre-engagement’ stage to ‘engagement’ using an informal key working approach. Our service is prevention-focused, based on meeting service users’ needs with no time restraints and genuinely enables access to all.

  • To run the Drop-in Satellite services across Leicestershire ensuring services are delivered efficiently
  • To provide high-quality support to vulnerable members of the community through Support Work
  • To provide a support program of activities, utilizing community resources, volunteers and working in partnership with external agencies to maximize service delivery

Duties and Responsibilities


  • To work with clients on identified support needs, empowering clients to make positive changes and informed choices in moving forward
  • To appropriately liaise with and signpost to appropriate agencies
  • To work within Falcon Support Services policies and procedures, as well as any local procedures or relating to partnership agencies
  • To ensure that behaviour of service users is appropriate, and address any problems arising from this requirement
  • Effectively implement Risk Assessments and Support Packages
  • To be alert to the health and wellbeing of all clients, reporting any concerns to the Community Manager
  • Prepare food parcels ready for distribution


  • To work cooperatively with other members of the team including volunteers, constructively contributing to team meetings, and assisting with the smooth running of the service
  • To show a willingness to and does assist and cover for colleagues and/or volunteers when they are absent
  • To communicate effectively and appropriately with clients, staff, volunteers, other organisations and members of the public using and/or working with our organisation. The list is not exhaustive, but includes the use of social media, websites, phone, email, and others


  • To effectively work with a range of multi-disciplinary partners, support providers and funders in both the statutory and voluntary sector and attend forums and networking meetings where deemed appropriate
  • Develop and attend community fundraising events
  • To provide Social Media material to promote the Drop In-service


  • Take up management of the Drop-In, including:
  • following the booking in and welcoming procedures
  • completing relevant monitoring and statistics collation for the service
  • responding to telephone inquiries, correspondence, and callers to the service
  • taking action to address any immediate risks
  • Opening and closing of the Drop-In
  • Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks
  • To assist with hygiene checks ensuring we meet the hygiene rating regulations and where appropriate assist in the cooking and serving
  • To ensure that routine inspection of the premises is carried out and to report any damages and/or repairs to the appropriate agencies
  • Reporting any complaints to your line manager

Administrative Duties

  • Administration Duties, including maintaining precise and accurate documentation in line with Falcon Support Services recording and reporting procedures.
  • To effectively use IT systems and personal files to record and input information relevant to each individual client and to ensure this information is accurate and up to date
  • To assist in the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery


  • To develop team spirit and co-operative working across all teams, internal and external and being able to cover team members.
  • To undertake any such additional duties that are reasonably commensurate with the level of this post.
  • To undertake/attend any training and/or meetings as required by the job role.
  • To promote a positive image of Falcon Support Services/The Drop-In and the service, working as part of an integrated team.
  • Ensure all aspects of Equality and Diversity and Health and Safety policies are implemented effectively.
  • Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
  • Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will, therefore, require you to disclose all criminal convictions and comply with a Criminal Records Bureau check.
  • To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
  • All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
  • This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in-service requirements. Any changes will be discussed fully with the jobholder.

So, if you want to work for an award-winning organisation that is innovative in developing good practice models of supported housing and community projects for vulnerable people… join us at Falcon Support Services.

To apply please request or download an application pack below: 


This post requires the applicant to undertake an enhanced DBS check.